RCBC Credit Card Application FAQs

Go to applications.rcbccredit.com. Choose your preferred RCBC Credit Card and click "Start New Application" to begin.

Fill out the form completely and submit a valid ID & selfie.

An SMS notification with your Reference Number will be sent to you within 10 banking days.

Keep your lines open in case we need to verify some information on your application or request for additional requirements.

You will receive an SMS for the card decision.

Another SMS will be sent once your card is on its way to you!

To access your unfinished application, go to applications.rcbccredit.com and select "Continue Application".

Enter your mobile number and email address.

Make sure to prepare your valid Philippine-issued government-issued ID with photo and other documents required for the e-KYC verification.

An SMS notification with your Reference Number will be sent to you within 10 banking days.

Our e-KYC process includes ID Card verification, face verification, and document verification. The documentary requirements may vary per applicant.

Here’s how it works:

1. Visit the RCBC Credit Cards application page and complete the online application form.
2. Input the One-Time Password (OTP) that was sent to your indicated mobile number and click "Proceed to Verification".
3. Take a photo of the front and back of your ID.
   List of accepted valid IDs: Driver's License, Passport, Philpost ID, PRC ID, SSS, TIN, UMID, Visa/Residence, Voter's ID
4. Identify your verification by taking a selfie.
   Selfie reminders:
   1. Face forward and position your face inside the oval. Make sure your eyes are visible.
   2. Avoid shadows on the face and remove hat, eyeglasses, skincare, or anything that obscures the face.
   What documentation can I submit for proof of income?

   Proof of income may be any of the following:

   1. Latest Income Tax Return and/or W2 with BIR or Bank Stamp
   2. Latest payslip stating the monthly salary
   3. Original Certificate of Employment (COE) with annual income details signed by an authorized Human Resources Group personnel. COE must not be more than 6 (six) months old.
   4. Latest Audited Financial Statement with BIR or Bank stamp and photocopy of Income Tax Return and/or W2 with BIR or Bank Stamp (for self-employed applicants)
   How can I track my application?

   To check the status of your application, you may send an email with your Reference Number as the email subject to email@service.rcbcbankard.com and call our Customer Service hotline at (02) 8888-1888.

   How long will my saved application be available?

   A saved application will be available for 6 months from the date you first saved it.

   Who are the accredited Sales agencies of RCBC Credit Cards?

   Here’s the list of our accredited Sales Agencies:

   • Cardpeak Marketing
   • SNS Cardsline Marketing
   • Purecards Marketing Incorporated
   • Rebourne Marketing Services
   • ECR Card Marketing Incorporated
   • Bluebean Incorporated
   • Choice Service Providers Incorporated
   • Spicae Marketing
   • Maximum Impact Marketing
   • Cashless Pay Marketing Services Incorporated
   • EL Mandani Marketing Services Incorporated
   • FJ Marketing Services
   • SR & S Marketing
   • EZD Marketing
   • Nova Marketing Solution
   How can I tell the difference between legitimate RCBC Credit Cards sales agents and scammers?

   Here are some warning signs of credit card application scams:

   • Asks you for sensitive personal financial information
     RCBC, RCBC Credit Cards/RCBC Bankard Services Corp. (RBSC), and our accredited Sales agents will NEVER ask for your bank account number, CVV/CVC, One-Time Password (OTP), or PIN.
   • Asks you for money in order to proceed with your application
     Remember that there is no processing fee when applying for an RCBC Credit Card.

   If you wish to verify if the call is legitimate, please call our Customer Service hotline at (02) 8888-1888 and relay the name of the caller and the phone number/mobile number used (when information is available).

   

   CALL OUR HOTLINE
   For RCBC Credit Cards
   (+632) 8888-1888

   For Domestic Toll-Free

   (for PLDT landline subscribers outside of Metro Manila)

   For RCBC Personal & Salary Loans

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   Connect with Us

   For RCBC Credit Cards
   (02) 8888-1888
   email@service.rcbcbankard.com

   For RCBC Personal & Salary Loans
   (02) 8888-1895
   loansservices@rcbcbankard.com

   For more information, inquiries, or complaints, you may contact:

   For RCBC Credit Cards (+632) 8888-1888 | email@service.rcbcbankard.com
   For RCBC Personal & Salary Loans | (+632) 8888-1895 | loansservices@rcbcbankard.com

   Rizal Commercial Banking Corporation (RCBC) is regulated by the Bangko Sentral ng Pilipinas (BSP) | https://www.bsp.gov.ph

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