It can be frustrating to end up with a dress or shoes that didn’t turn out as you hoped. Maybe you changed your mind, or you find the clothes you purchased at Charlotte Russe to be a bad fit. Either way, if you are dissatisfied with the item you bought, DoNotPay will clarify all the details regarding the Charlotte Russe return policy and help you make a return.
Some items are exceptions and can’t be returned to Charlotte Russe, such as the following:
The company doesn’t offer exchanges for mail-in returns or refunds for in-store purchases.
You can return items bought online or in-store by visiting the closest Charlotte Russe shop, or you can mail the product to the company.
When returning the item to the store, you need to bring the receipt or order invoice along with the item. If you ordered the product online, you will find the order invoice on the shipping label. The company will exchange the item you bought if you have:
To process your return, a store representative will ask for your:
In case you made a payment with PayPal, Google Pay, or Apple Pay, your refund will be credited to a merchandise card that can only be used for in-store purchases.
If you want to return your Charlotte Russe items via mail, you need to follow these steps:
You will need to mail the package to the corresponding shipping address based on the state where the item was bought. Find the address you need in the table below:
| Mail to | U.S. States |
| Charlotte Russe Online Returns 22000 Opportunity Way Riverside, CA |
The company recommends choosing a carrier that enables package tracing. Once the package arrives at the Charlotte Russe warehouse, the company will notify you via email, titled “Notice of Refund”. Your refund will be processed in five to seven days from the date of confirmation. The cost of shipping is not refundable.
If you want to return a damaged or defective item, you can contact the Customer Service team via email. Make sure to include as many details about the defect or damage and attach a photo. The company will contact you about the return and exchange the item if it is still in stock.
If you are having a hard time filling the Charlotte Russe return form or you are tired of waiting for days to weeks for a response, DoNotPay can help you.
After you answer a couple of questions, we will send a return request to the company on your behalf. The company will be given a deadline to respond to the request. We will also get you a return label so that your shipping costs are covered.
To make a return with DoNotPay’s assistance, follow these steps:
Our app can help with many other stores if you have more items that you want to return. Check some of our guides in the table below:
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